FAQ's

How can we help?

Frequently Asked questions

+ terms and conditions

SHIPPING

How long until my order is shipped?

We restock our website twice a week, on Mondays and Thursdays at 10am.

Any orders placed between 10am on Monday and 9:59am on Thursday will be delivered on Friday.

Any orders placed between 10am on Thursday and 9:59am on Monday will be delivered on Tuesday.

👉 Currently, 98% of all orders dispatched for next day delivery are delivered on time. In rare circumstances outside of our control, there may be a delay with the courier which could mean that your order is delivered a day late.

👉 You must be available to take delivery or nominate an alternative address/safe place via the tracking link provided to you by DHL. We cannot return baked goods to the depot as this could affect quality.

Where do you deliver to?

We deliver right across the UK with DHL, with some exceptions.

ZONE A, ZONE B

Shipping: £4.99

ZONE C

Shipping: £13

Shipping (when you spend over £50): £4.99

Unfortunately we can not deliver baked goods to Northern Ireland due to increased shipping times.

ZONE D

Unfortunately we can not deliver baked goods to this location due to increased shipping times.

ZONE MAP

Live in Leeds? Why not order ASAP for collection.

My shipping address is incorrect, can I change this?

Before placing an order, please double check that your address is submitted correctly.

If you do happen to submit an incorrect address, please tap the 'view order' button in your email confirmation. Here you should see the option to 'edit' your shipping address. (If you do not see this option, please get in touch as soon as you can. Please provide your order number, the address submitted, and the correct address you need to switch it to.)

👉 If the order has already been fulfilled: Unfortunately we can not accept responsibility for any incorrect information submitted by the customer, and addresses edited after this time can not be accepted.

Sending greetings cards.

Send to me first: Delivered to you with a spare envelope, and left blank for you to write your own message inside.

Send direct to them: Sent directly to the recipient with your custom message printed inside. Please ensure you enter the recipients address at checkout.

☞ Please be aware that you can only select one shipping address at checkout, so if you're sending direct to the recipient, any items ordered alongside will also be shipped to the recipient. To send to two separate addresses, you would need to place two separate orders.

MY ORDER

Can I make changes to my order?

If you'd like to amend your order, please get in touch with us as soon as you can.

Unfortunately if the order has already reached processing, or has shipped, we will not be able to make any changes.

My order hasn't arrived yet.

DHL aim to deliver within 1-2 working days.

Please check the following:

👉 Your unique tracking number

👉 Did you nominate an alternative address/safe place via the tracking link provided to you by DHL?

👉 Is the address submitted on the order correct?

If there is still no sign of your order after 5 working days, please do get in touch and we'd be happy to look in to this for you!

There is a problem with my order.

Sorry to hear this! Please get in touch with your order number, address, and a detailed description/photograph of the problem and we will look in to this for you.

Can I return my order?

We are unable to accept returns for perishable items, including all food items.

If you wish to return an un-used merchandise item:

👉 Please drop us an email at sendhelp@get-baked.co.uk, to request a return.

👉 Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account.

👉 We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service.

Once we receive your return, a refund will be issued through your original payment method. The time it takes to receive your funds may differ depending on original payment method, so please do check with your provider if you have any queries.

Buyer is responsible for the sucessful return of an item and the postage costs incurred. Please see our refund policy for more details.

REFUNDS

Refund policy.

Please click here for our full refund policy.

Get in touch

Have questions about your order, or a general enquiry?