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Refund Policy

RETURNS

You have ​14​ calendar days to return an item from the date you received it.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it
  • Must not be a perishable food item (including sprinkles)
  • Your item must be in the original packaging
  • Your item needs to have the receipt or proof of purchase

If you wish to return an unused merchandise item:

  • Please drop us an email at sendhelp@get-baked.co.uk, to book a return
  • Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account
  • We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

RETURNS (cont.)

Baked Goods:

Baked goods are perishable and therefore exempt from cancellation rights.

Merch:

As a consumer, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends after 14 days from the day you receive the item. If you are a business customer, then these rights do not apply, but please get in touch so we can resolve any issues.

Before you return the goods:

  • Your item must be unused and in the same condition that you received it.
  • Where the item is a food product it must be unopened
  • For other items, these can be opened but not used, ideally, retain the original packaging

To exercise the right to cancel, you must inform us of your decision to cancel this contract, this can be a letter sent by post or email to:

sendhelp@get-baked.co.uk

GET BAKED, 9 Lockwood Way, Leeds, LS11 5TQ

If you wish to cancel your order, please return to:

GET BAKED, 9 Lockwood Way, Leeds, LS11 5TQ

  • You are responsible for return postage costs, this is non-refundable
  • Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account
  • We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service

INCORRECT, FAULTY, DAMAGED OR NOT AS DESCRIBED?

We take every precaution to make sure our goods are of excellent quality and reach you in good condition. Should there be any issues with your goods, please contact us, explaining the issue, as soon as possible at: sendhelp@get-baked.co.uk

We will respond to your email without delay and resolve your complaint as soon as possible. We may ask you for photographs, or to return the goods to us.

  • You are responsible for return postage costs, if your return is accepted, this will be refunded
  • Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account
  • We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refunds are actioned without undue delay and within a maximum of 14 days of us receiving the item back. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We will refund all payments received from you, including the costs of delivery. 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

CONTACT US

If you have any questions on how to return your item to us, please get in touch.

For any other FAQ's, please see here.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

If you have any questions on how to return your item to us, please get in touch.