FAQs

We offer next-day delivery on orders placed before 12pm, Monday to Thursday.

• Order before 12pm? You’ll get your order the next working day.
• Order after 12pm? Add an extra day.

Examples:

• Order at 11:00am on Wednesday → Delivery on Thursday.
• Order at 3:00pm on Wednesday → Delivery on Friday.

Weekend Orders:

• Orders placed after 12pm on Thursday (or anytime Friday-Sunday) will be delivered the following Tuesday.

👉 Currently, 98% of all orders are delivered on time. In rare circumstances outside of our control, there may be a delay with the courier which could mean that your order is delivered a day late.

👉 You must be available to take delivery or nominate an alternative address/safe place via the tracking link provided to you by DHL. We cannot return baked goods to the depot as this could affect quality.

Before placing an order, please double check that your address is submitted correctly.

If you do happen to submit an incorrect address, please tap the 'view order' button in your email confirmation. Here you should see the option to 'edit' your shipping address. If you do not see this option, please get in touch as soon as you can. You will need to provide your order number, the address submitted, and the correct address you need to switch it to.

If the order has already been fulfilled, unfortunately we will be unable to make any amendments to the shipping of your order, and it will be sent to the address that you provided.

Send to me first: Delivered to you with a spare envelope, and left blank for you to write your own message inside.

Send direct to them: Sent directly to the recipient with your custom message printed inside. Please ensure you enter the recipients address at checkout.

Please be aware that you can only select one shipping address at checkout, so if you're sending direct to the recipient, any items ordered alongside will also be shipped to the recipient. To send to two separate addresses, you would need to place two separate orders.

If you'd like to amend your order, please get in touch with us as soon as you can.

Unfortunately if the order has already reached processing, or has shipped, we will not be able to make any changes.

Some couriers allow the recipient to amend/delay their delivery date. As all our baked goods are made fresh to order, if you opt to change/delay your delivery date directly with the courier, we cannot accept any liability for freshness or perishability of your order.

Changing your delivery date does not alter our bakery production schedule, so the goods you receive will have originally been baked to arrive on the original delivery date.

Please check the following:

1. Your unique tracking number

2. Did you nominate an alternative address/safe place via the tracking link provided to you by DHL?

3. Is the address submitted on the order correct?

If you are expecting an order that hasn't been delivered on time, please get in touch.

Please get in touch with your order number, address, and a detailed description/photograph of the problem and we will look in to this for you ASAP.

We are unable to accept returns for perishable items, including all food items.

If you wish to return an unused merchandise item:

1. Please drop us an email at sendhelp@get-baked.co.uk to request a return.

2. Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account.

3. We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service.

Once we receive your return, a refund will be issued through your original payment method. The time it takes to receive your funds may differ depending on original payment method, so please check with your bank if you have any queries.

The buyer is responsible for the successful return of an item and the postage costs incurred. Please see our refund policy for more details.

Please click here for our full refund policy.